Website Login and Navigational Assistance support services from American Helpdesk are offered to help our clients' end-users, including customers and employees, providing assurance that they are able to use their website. Regardless of your end-user's level of proficiency our support team is just a phone call or email away and our experienced support representatives can guide them whether they need help logging on to your site or assistance navigating your site.
Website Login Support:
Our Website Login Support services help your website's end-users with common website login issues, including problems setting up a username and password, verifying login details, providing reminders or resetting lost usernames/passwords, as well as assistance with browser compatibility, login errors and cookie settings.
Navigational Assistance Support:
Navigational Assistance Support helps your website's end-users navigate your website successfully. Our support representatives are trained to understand every detail of your website's navigational structure and functionality, enabling our support team to assist your end-users, whether they are your own employees or customers that need help setting up an account or purchasing products/services.
American Helpdesk operates a 24/7 call center, with dedicated and shared website login/navigational assistance support staff, including support escalation/ticketing.
Our website login/navigational assistance support staff includes bilingual techs and techs with diverse backgrounds, qualifications, certifications and experience.