Financial institutions such as banks, credit card companies, brokerage firms, mortgage and leasing companies, in the wake of the information age and amidst the development of quickly emerging technology, are offering customers and employees services, which make their transactions more efficient, convenient and, therefore, more attractive.
American Helpdesk banking services provide an effective link between front and back office operations, making certain that data is available across the organization – in departments, call centers and branch offices – from any location and at any time – day or night.
American Helpdesk offers dedicated banking helpdesk services (with your own brand name), which increase the efficiency and convenience of your company, by providing constant live customer support availability 24/7-365 offering a variety of services including: technical support for computer (hardware/software) related issues, website assistance and support for employees and customers, and complete start-to-finish automation of processes ranging from simple financial transactions to credit analysis and account processing.
Our experience with clients in the past has shown that American Helpdesk services enjoy an extraordinarily high customer satisfaction rating.
American Helpdesk is a single source for inbound and outbound helpdesk services – a source that banks and large financial institutions can rely on. We provide dedicated and custom-tailored services, which are easily adaptable, as well as, processing solutions that increase efficiency and availability, decrease costs, reduce errors, enable new service offerings, provide added value to your customers, and complement your existing technology investments – all while enhancing your customer service.
We integrate and apply all the components of a dedicated helpdesk and call center to provide the most cost-effective and efficient support.
We have live experts working on a 24-hour, 7-day a week basis. Our telephone service is comprised of dedicated high-speed phone lines equipped with emergency back-up generators.
The long-term success of banks and financial institutions is driven by integrity, ingenuity and uncompromising service. Our management team at American Helpdesk focuses on these basic principles of success by ensuring the highest level of service, access to information and customer satisfaction.