Help Desk Services for Banks and Financial Institutions
Financial institutions such as banks, credit card companies, brokerage firms, mortgage and leasing companies, in the wake of the information age and amidst the development of quickly emerging technology, are offering customers and employees services, which make their transactions more efficient, convenient and, therefore, more attractive.
American Helpdesk banking services provide an effective link between front and back office operations, making certain that data is available across the organization – in departments, call centers and branch offices – from any location and at any time – day or night.
American Help desk offers dedicated banking Help desk services (with your own brand name), which increase the efficiency and convenience of your company, by providing constant live customer support availability 24/7-365 offering a variety of services including: technical support for computer (hardware/software) related issues, website assistance and support for employees and customers, and complete start-to-finish automation of processes ranging from simple financial transactions to credit analysis and account processing.
Our experience with clients in the past has shown that American Help desk services enjoy an extraordinarily high customer satisfaction rating.
American Help desk is a single source for inbound and outbound Help desk services – a source that banks and large financial institutions can rely on. We provide dedicated and custom-tailored services, which are easily adaptable, as well as, processing solutions that increase efficiency and availability, decrease costs, reduce errors, enable new service offerings, provide added value to your customers, and complement your existing technology investments – all while enhancing your customer service.
We integrate and apply all the components of a dedicated Help desk and call center to provide the most cost-effective and efficient support.
We have live experts working on a 24-hour, 7-day a week basis. Our telephone service is comprised of dedicated high-speed phone lines equipped with emergency back-up generators.
Banking on Success
The long-term success of banks and financial institutions is driven by integrity, ingenuity and uncompromising service. Our management team at American Help desk focuses on these basic principles of success by ensuring the highest level of service, access to information and customer satisfaction.
Help desk Services Available for your Employees and Customers:
- Transaction Processing
- Credit Analysis
- Customer Service
- Dedicated Phone Line for explaining/selling offerings
- General Product/Company Information and Support
- Data Processing
- Setup of Appointments and Scheduling
- Employee Information Line
- 24/7 Call Center
- Dedicated service answering with your business name
- Customer Relationship Management (CRM)
- Technical Support
- Website Navigational Assistance
- Training for Software, Hardware and Internet
- Customer Care
- Crisis Resolution
- and More