American Help Desk Technical Services
TECHNICAL SUPPORT SERVICES
Comprehensive Level 1–3 technical support delivered by trained U.S.-based specialists.
Software & Application Support
Troubleshooting, configuration, workflow guidance, and issue resolution for SaaS platforms, portals, and enterprise applications.
Hardware & Device Support
Assistance with desktops, laptops, peripherals, mobile devices, and scanners.
System Access & Account Support
Secure help with login issues, password resets, MFA/2FA, account lockouts, and permission errors.
Network & Connectivity Support
Wi‑Fi, VPN, device access, and general connectivity troubleshooting.
INTERNET HELP DESK
Support for users experiencing connectivity, access, or browser‑related issues.
Internet Connectivity Troubleshooting
Assistance with Wi‑Fi, wired connections, VPN access, and network stability.
Browser & Web Application Support
Help with browser settings, cache issues, compatibility problems, and web‑based application errors.
Email & Cloud Access Support
Guidance for accessing cloud platforms, email systems, and online services.
WEBSITE NAVIGATIONAL ASSISTANCE
Technical support for users navigating portals, SaaS platforms, and enterprise websites.
Login & Account Access Support
Help with passwords, MFA, account lockouts, and secure access workflows.
Portal Navigation & Workflow Guidance
Assistance with menus, dashboards, forms, and user workflows.
Troubleshooting Website Errors
Support for broken links, loading issues, browser conflicts, and user‑side errors.
IT OUTSOURCING
Flexible, scalable IT outsourcing solutions for organizations that need dependable technical support without expanding internal staff.
Help Desk Outsourcing
Full or partial outsourcing of Level 1–3 support.
Technical Support Outsourcing
Dedicated teams trained on your systems, workflows, and escalation paths.
Application Support Outsourcing
Tier 1–2 support for SaaS platforms, portals, and enterprise applications.
COMPUTER TRAINING SERVICES
Professional training designed to improve user proficiency and reduce support volume.
Software Training
Guided instruction for business applications, SaaS platforms, and industry‑specific tools.
Hardware & Device Training
Education on proper device usage, maintenance, and troubleshooting.
Workflow & Process Training
Training for portals, dashboards, workflows, and system navigation.
IT STAFF AUGMENTATION
Expand your technical capabilities with trained U.S.-based specialists.
Help Desk Staff Augmentation
Add Level 1–3 support agents to your team without hiring internally.
Technical Support Staff Augmentation
Supplement your IT department with skilled technicians and specialists.
Application Support Staff Augmentation
Add product‑trained Tier 1–2 support agents for SaaS platforms and enterprise applications.
American Help Desk (AHD) is one of the nation’s leading call center and support service organizations, with headquarters located in Dallas, Texas, in the heart of the Dallas-Fort Worth Metroplex. AHD enjoys strong financial stability with a senior management team that has been working together for more than 20 years. Our area of expertise focuses on the service marketplace providing unmatched help desk, call center support and customer service solutions.
The success and stability of AHD is a result of a customer-focused business philosophy to provide companies and individuals with reliable solutions and exceptional service.
Our help desk team is always available 24/7/365 and is comprised of qualified customer service and support specialists, native English speaking agents, bilingual and multilingual agents, billing and product support specialists, software trainers, computer specialists and engineers with diverse backgrounds required to provide relevant support to customers.
For additional information about American Help Desk, please, contact us at:
info@americanhelpdesk.com or sales@americanhelpdesk.com
Future Solutions Now!
Memberships and Certifications
American Help Desk offers a variety of help desk services and call center support services, which are available for outsourcing by enterprises, small and medium-sized businesses, institutions and government entities throughout the United States and Canada, as well as globally.
Help Desk Services
American Help Desk has a wide variety of customizable shared and dedicated help desk services available for outsourcing, including the following:
Call Center Service
American Help Desk currently operates a 24/7/365, 100% US based help desk and call center, offering a variety of customer-oriented technical and non-technical services including: call center service outsourcing, technical support, website navigational assistance, computer help desk, sales, billing inquiries, installation and maintenance, hardware help desk, software help desk, reservations, IT outsourcing, internet help, computer training, customer service, troubleshooting and general product information support.
Technical Support Services, Pricing and Information Support:
Toll-Free: 1-800-997-0977
For additional information, including pricing and options, please, contact our sales department:
Sales@americanhelpdesk.com