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NOC Lite Service

Network Operations Center Managed Services:
American Help Desk offers a base level network monitoring and transport incident management service, specific to clients and their end-users.

Monitoring and Incident Management of Network Transport
On a 24x7 basis, AHD will continuously ping the remote device public IP. If no response to a ping, our monitoring system is designed to perform a DNS query to obtain any new address (DDNS) and if found, assign that address to the device and continue monitoring. An alert and auto-trouble ticket is generated after 9 minutes if there is no response to multiple pings.

Upon detection of a device, site or transport issues causing alarm, the NOC will:

Network Documentation
AHD NOC will:

Reporting Via WEB Portal
AHD will provide to client/end-user direct access to the AHD secure web portal. The AHD secure web portal is the primary vehicle for information pertaining to the contracted services. Client/end-user will have access to:

Client/End-User Portal Access: Client/end-user will receive a separate login and password for access to this system, which will include:

Monthly Reports: Client/end-user will receive monthly reports, made available via the client/end-user web portal. These reports are generated (as .pdfs) and are posted during the first week of the month for the previous month. Client/end-user is responsible for archival and storage of these reports for future trending purposes. They include trouble ticket reporting that provides status on trouble tickets and availability report detail on the overall network, transport availability on the client/end-user network(s).

Trouble Ticket Reports:

Availability Reports:

Trouble Ticket Queries: An active network map broken out by state, enables client/end-user to view open tickets and status;

Call American Help Desk at 800-997-0977 for more information or Contact Us

Network Operations Center: Sample Diagram

Helpdesk Services, Pricing and Information Support Toll-Free: 1-800-997-0977 For additional information, as well as, pricing and options, please, contact our sales department: sales@americanhelpdesk.com Future Solutions Now!
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